Get in Touch With Us
Got a question about something you have read on this site, spotted a detail that needs updating, or want to suggest a brand for us to look at? This page explains how to reach the team behind nationalhousingawards.co.uk and what you can expect once you do.
How to Get in Touch
Email is the best way to reach us. We read every message and try to reply within two working days, though this can stretch a little during busier periods. Please write to us at [email protected]
If you can, tell us straight away what your message is about. A short line at the top — "site suggestion", "correction", "general question" — helps us get it to the right person and reply faster.
What You Can Contact Us About
We cover a broad range of topics relating to casinos not on Gamstop, from individual brand write-ups to how we score and rank the sites we list. Some of the more common reasons readers get in touch include:
- Questions about our reviews — if you want more detail on how a particular brand from our trusted non-Gamstop casinos guide was assessed, or how it compares to another site, ask us directly.
- Corrections — welcome offers, terms and licensing details in this industry change often. If you spot something that looks out of date, we want to know so we can check and update it.
- Site suggestions — if you have come across a casino not on Gamstop that you think deserves a look, tell us the name and where you found it.
- Feedback on the site — thoughts on layout, missing information, or topics you would like us to cover in more depth are always useful.
- Concerns about gambling behaviour — if you or someone you know is finding it hard to control their gambling, let us know in your message and we will point you towards independent support organisations. Self-exclusion through Gamstop and other tools remains available at any time, and using non-Gamstop sites does not remove your ability to seek that support.
What We Cannot Help With
We are an independent comparison and review resource, not a casino operator. That means we cannot process withdrawals, resolve account disputes, verify identity documents or answer questions about a specific bet or bonus credited to your account. For any of that, the casino's own customer support team is the right first point of contact, since only they can access your account details.
Similarly, we do not handle complaints on behalf of a casino, and we are not a regulator. If a dispute with a site cannot be resolved through its own support channels, checking what licensing body (if any) covers that operator — commonly a Curaçao licence for many casinos not on Gamstop — is usually the next step, as that body may have its own complaints process.
What Happens After You Email Us
A real person reads and replies to every message. We do not rely on automated responses standing in for a genuine answer. Once your email arrives, it is reviewed and, where needed, passed to whoever is best placed to answer — whether that is someone working on our reviews, our rankings methodology, or general site content.
We aim to reply within two working days. If your query is detailed or needs us to check something with a third party, it may take a little longer, and we will let you know if that is the case.
Before You Write to Us
A few details help us give you a useful answer more quickly:
- The name of the casino or page you are asking about, if relevant
- Roughly what you were expecting to find and what you actually found
- Whether your question relates to bonuses, payment methods, game selection, or something else
- Your preferred email address for a reply
You do not need to include account numbers, passwords or any financial details in your message — we will never ask for these, and you should not need to share them with us to get help.
Our Commitment to Accuracy
Reader feedback genuinely shapes what we publish. If something on nationalhousingawards.co.uk has affected your decision-making, or you think a fact needs a second look, telling us matters. We keep our coverage of casinos not on Gamstop as accurate and current as we can, and corrections flagged by readers are one of the ways we do that.
All content on this site is intended for adults aged 18 and over. Thank you for taking the time to reach out — we look forward to hearing from you.