This website is brought to you by the National Housing Federation. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal information.

For the purposes of the Data Protection Act 1998, the National Housing Federation (‘we’ or ‘us’) is the ‘data controller’ who is responsible for, and controls the processing of, your personal information.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

Personal information

We will obtain personal information about you such as your name, address, email address. We will obtain your personal information when you contact us for any reason or sign up to a service.

We will use your personal data for the following purposes;

  • to help us identify you and any accounts you hold with us
  • administration
  • fraud prevention and detection
  • to notify you any changes to this website or our services which may affect you
  • security vetting
  • improving our services

We may monitor and record communications with you such as telephone conversations and emails for the purpose of quality assurance, fraud prevention and compliance.


The National Housing Federation complies with Privacy and Electronic Communications Regulations 2003 in the United Kingdom. We respect the privacy of personal email accounts and we store your email address as securely as any other personal information we hold. We will not send you unwanted email messages or junk mail and your details will not be passed to any organisation outside other than the National Housing Federation, without your explicit permission.


If you have given us permission by email or by ticking the relevant box on any of our enquiry forms, we may contact you by email, mail or telephone about our services, events, updated information, and special offers, which may be of interest to you.

If you prefer not to receive any further marketing communications or emails from us, you can opt out at any time by emailing

Keeping your data secure

We will use technical and organisational measures to safeguard your personal information, for example:

  • we store your personal data on secure servers
  • we use firewalls and backup measures

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk.

Cookies are used for several reasons:

  • to recognise you whenever you visit this website
  • to speed up access to this website (so you do not have to log on each time)
  • to store your personal preferences
  • to build a profile about you
  • to better target our marketing and advertising campaigns

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted.

For further information about cookies and how to disable them please go to:

Third party sites

Third party sites that you can link through to from this website are not covered by our privacy policy, so we accept no liability responsibility for these sites.

Twitter Competition Terms and Conditions

  • Prize: two tickets to the National Housing Awards ceremony on 6 September 2018.
  • The promoter is the National Housing Federation whose registered office is at Federation Lion Court, 25 Procter Street London, WC1V 6NY
  • The competition is open to residents of the United Kingdom aged 18 years or over
  • There is no entry fee and no purchase necessary to enter this competition
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  • Closing date for entries: Friday 27 July at 12pm. After this date no further entries to the competition will be permitted.
  • No responsibility can be accepted for entries not received for whatever reason.

How to enter:

  • Visit the official National Housing Awards Twitter page, Like and retweet the pinned post on the feed.
  • The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • The prize is as follows: the prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  • Winners will be chosen at random by software, from all entries received and verified.
  • The winner will be notified by DM on Twitter on the closing date of the competition. If the winner cannot be contacted or does not claim the prize within three days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The promoter will notify the winner when and where the prize can be redeemed.
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • By entering this competition an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other social network. You are providing your information to NHA and not to any other party.