This award is for the affordable home ownership department or organisation that has demonstrated outstanding customer service through providing an exceptional service or product.
Judges will be looking for entries which have successfully met some or all of the criteria below:
- Provide evidence that you consistently apply clear and equitable customer focussed policies and that you deliver these policies to all customers
- Describe training and ongoing development of staff, demonstrating the benefits this brings to the customer experience
- Demonstrate an effective system for measuring and evaluating customer feedback, showing how feedback refines the service
- Provide examples of how resources have been effectively and imaginatively utilised and how staff have gone that extra mile to achieve outstanding customer satisfaction
- Provide an example of a change in the way a service has been provided over the last 12 months and how this has positively impacted on customer service in a way that customers have recognised
- Demonstrate how the full needs of a diverse community are catered for and services allow ready access to BME groups, people with disabilities and the vulnerable
- Describe how the service offered by staff contributed to the success of the organisation in terms of performance targets.